Forums/Solutions

I can't record audio!

Neil Clayton February 19, 2009

The usual suspects

Usually the reason is that the application playing the audio isn't doing so to the Soundflower 2ch device.

The fix is normally to either:

  1. Go to the applications preferences (Skype is a good example of this) and change it's output to be the Soundflower 2ch device.
  2. If the application doesn't contain preferences for this (VLC is a good example here) then stop the application, and start it again after you've started iShowU.  It's important that the "record computer audio" checkbox is selected.

More Troubleshooting Steps

Here's some more things you can try:

  • Check that the volume level on the Soundflower 2ch device (both Output and Input) is not zero. You can check this inside the Sound Preferences, within System Preferences.Sound-1.tif
  • With iShowU running, and record computer audio enabled, play some music from iTunes and check that there is activity on the Input within the Sound preferences.    

    Make sure you've selected the Soundflower (2ch) device when you check this:
    Sound-3.tif
  • With iShowU running - and record computer audio enabled, play some music from iTunes. Does the system sound level meter witin iShowU show activity?  If so you should also hear audio. If you don't get this far it's time to send a support request to us at support@shinywhitebox.com.  Watch a video that shows this process.
  • Does your application have way to route audio directly to the Soundflower 2ch device?  Some applications do, some don't.  If your application does, please configure it so that it is playing audio to Soundflower 2ch.

Note from Neil about Realplayer: It does not appear that RealPlayer is compatible with Soundflower.  While iTunes (and others) are quite happy to play through Soundflower, RealPlayer is not.  On top of that it doesn't provide a way to force the output to Soundflower (so really, I cannot see what it's trying to do).  As yet I have no workaround for this program.

Note on VLC: It requires a restart with iShowU already running to pick up the correct audio device.

 

Why?

iShowU records computer audio using the Soundflower 2ch "device".  It's not really a device - think of it more or less as a pipe.  What goes into SF2ch comes out the other end.  So, if you play audio into the SF2ch device then you see it come out the other end (what is known as the input. Yes, we're aware this may twist your brain).

So the flow of audio is:

  1. An application (e.g: iTunes) makes some noise -> Soundflower 2ch
  2. SF 2ch (output) is piped to SF 2ch (input)
  3. iShowU records SF2ch (input)
At the same time, iShowU pipes the audio to the audio device that was selected as your default output before you checked the "record computer audio" option, so that you can hear what's going on.

 


 

Comments

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beth

Thanks, this helped -- with Itunes it worked. haven't tested yet to see if it will work with audacity (which is what I was using).


Thanks!!

beth

March 17, 2009 07:59.
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infacto

On Macos 10.5, I tried recording a video with photobooth . No sound at all ?!!!! No preferences in Photobooth !!

I had the idea  to open ISHOWU and check "record audio" (with  AUDIO INPUT = "internal microphone" in my preferences)

Then restart photobooth and record my video .

And now it's ok, my video in photobooth has got sound ! 

 

August 03, 2009 08:10.
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Support

I can't get this to work with the iPhone Simulator. The input level shows activity with iTunes and even the volume up and down buttons but as soon as I try to capture video and audio from the Simulator the level does not move and iShowU HD does not capture the audio. Please advise

October 03, 2009 13:01.
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Arnold Brownridge

I ran all of these tests and I cannot get it to record audio when using "gotomeeting" webinar software.

January 17, 2010 13:39.
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Support

This is so frustrating. We still can not record audio from the iPhone Simulator. Why does this not work? Soundflower is set up correctly as is iShowU. In fact, everything else records the audio fine just not when using the Simulator which is the only reason we need this software. It has worked once before but never again. Please let us know how to get this working on a consistent basis. Thanks!

March 06, 2010 14:04.