shinywhitebox help

great software for mac

Welcome to the shinywhitebox Community Forum

This is the primary place to get support for shinywhitebox products. You can search for existing answers, ask new questions and also submit feature requests. Go to it! :)

I can't record audio from app X (your app name here)

Follow

What gives?

There are some apps that simply put either:

  1. Don't play well on Mac (they are not good citizens)
  2. Specifically ignore changes to the default sound output

iShowU uses the iShowU Audio Capture driver to capture audio. For this to work, a couple of things must happen:

  1. The drive needs to be installed
  2. The app being recorded needs to output it's audio to the driver.

Normally, pt (2) above happens automatically, but some apps (Skype, GotoMeeting, etc) don't. When iShowU changes the default output to iShowU Audio Capture (see that here), these apps do not see the change. They continue playing audio to their last device (probably the speakers). Net result? You hear it, but it isn't recorded.

Possible Solutions

  1. See if the app can output it's audio to the "default device".  Here's that setting, in Skype (this is just an example, and likely different in your app, but see if the same idea applies):Skype_Audio_Settings.png
  2. Output directly to the iShowU Audio Capture driver: TeamViewer_audio_settings.png

But I don't hear anything!

Some ideas:

  1. If you use option (2) above, it's possible you don't have monitoring turned on in iShowU. That would mean iShowU would be capturing the audio, but not playing it back anywhere. 
  2. With iShowU Instant, there is a "Audio - Preview Device" preference.  It's in the app's preferences, under General. Try changing that to a specific device (such as speakers, headphones, etc).

 

Have more questions? Submit a request

Comments

Powered by Zendesk