Using Zoom for support

So, you've been asked to install Zoom for a support call. Here's what to do:

Download Zoom

1. Download Zoom by clicking your invitation link:
   
   
   You should have a link in your invitation. Click that to get the latest Zoom package.  We've intentionally not put a link here because Zoom might change it at any time.
2. If you don't have it already, your browser will look something like this:
   
   Download and run the installer. That'll get Zoom onto your computer

Join the Meeting

1. Go back to that link again.
2. This time when you click it, you'll be asked if it's OK to open the Zoom app.
   
3. Click "OK".

Enable Screen Sharing and Assistive Devices

For us to be able to help you, we need to see your screen.  You'll need to allow Zoom to share your screen, use your mic and also enable it in assistive devices. All these are found in System Preferences.